Privacy Policy

Suitra-specific provisions

Suitra — Your business records: AZINOVE is your processor

Suitra stores the records your team enters in your workspace:

• Contacts: companies and people, with names, job titles, email addresses, phone numbers, postal addresses, websites and SIREN numbers.
• Sales: opportunities (stage, expected revenue, probability, deadlines, tags, lost reasons), activities, notes, chatter messages and the history of changes to each record.
• Documents: products, quotations, orders, invoices and payments, with the delivery addresses printed on them.
• Your company: the legal identity, VAT number and bank details printed on your documents, and your team members' names and email addresses.

For these records your business is the data controller and AZINOVE SAS acts as its processor (GDPR Art. 28), on the terms of the Data Processing Agreement. You decide what goes into Suitra, you inform the people concerned, and you need a legal basis to keep their data. When one of your contacts asks to see or erase their data, the request is yours to answer: Suitra lets you view, correct, export and delete records, and we help as the agreement describes. AZINOVE is the controller only for what the rest of this policy describes: your users' accounts, the security of the service and, once paid plans open, its own billing.

Suitra — How long records are kept

• Records stay in your workspace until you delete them. Opportunities, quotations, draft invoices, payments and contacts that no quotation or invoice refers to can be deleted. Products are archived instead, so past documents keep their lines. Posted invoices are locked and cannot be deleted.
• A workspace admin can download everything Suitra stores for the workspace, or delete the workspace, from Account & data. Deletion removes every record from the live database at once; copies in the database host's backups expire within the backup period stated under Retention above.
• Invoices and accounting documents must be kept for 10 years by the business that issued them (Code de commerce, art. L123-22). That obligation is yours: Suitra gives you a PDF of every quotation and invoice and a full export of the workspace, but keeps no copy once you delete the workspace.

Suitra — AI features (Pro plan)

AI runs only on the Pro plan, and only when a user clicks an AI action. Nothing is sent to a model in the background. The public demo shows fixed example outputs on its sample data and calls no AI. Each AI action shows what it sends before you use it; email addresses, phone numbers and bank details from your records are never sent. What each feature sends:

• Opportunity summary and next step: the opportunity's name, customer and contact name, stage, status, expected revenue, probability, expected closing date, tags and internal description, its planned activities, and its 30 most recent chatter entries with their authors' names.
• Quote lines from a description or a photo: the description you typed or dictated, or the photo of your notes (shrunk on your device and not stored by Suitra), and up to 300 products of your catalogue (references, names, units and descriptions, without prices).
• Lead from a pasted message, and filling a contact from text: the text you paste, which may contain the sender's contact details, and your tag names.
• Email drafts (follow-ups, quotations waiting for an answer, payment reminders): the record's name and status, the contact's first name and company name, your name, and the chatter notes you leave ticked. Amounts and dates are added by Suitra from your records after the draft is written.
• Tidying call notes: the notes you typed or dictated, and the record's stage, expected revenue, probability and expected closing date (for an opportunity) or job title (for a contact).
• Filtering a list in plain words: your sentence and the list's field names and choices, never its records.

The request goes through the Vercel AI Gateway to OpenAI, OpCo, LLC, which generates the answer, with zero data retention: the provider keeps neither the request nor the answer, and neither is used to train models. Suitra keeps the answer only if you do something with it: log it as a note, apply it to a record or a quotation, or copy it. For each AI request Suitra records only when it ran, who started it, the feature, the model, the number of tokens, its cost and whether the result was used, never the text sent or received; this record is kept for 400 days, and what “Undo AI changes” needs (previous field values) for 30 days.

Dictation: the Dictate button uses your browser's built-in speech recognition, and Suitra receives only the text. Depending on your browser, the audio may be processed by its vendor (for example Google for Chrome, or Apple for Safari) under that vendor's own terms. Type the description instead if you prefer.

AI results are suggestions for a person to review. Suitra makes no automated decision about anyone (GDPR Art. 22).

Suitra — The public demo

Opening /demo creates a private sandbox: a copy of a fictional company whose names are invented and whose email addresses use the reserved .example domain. You need no account and we ask for no personal data. A suitra_sandbox cookie remembers which sandbox is yours (see the Cookie Policy). If you accept session recordings in the cookie banner, your visit to the demo may be recorded with every form field masked, but the text shown on its pages is not masked, including what you added to the sandbox.

What you type in the demo is stored in our database like any workspace, so do not enter real personal data. A sandbox expires 24 hours after it was opened: it can no longer be reached, and the automatic clean-up then deletes it with everything typed into it. “Leave the demo” deletes it at once.

Suitra — Billing

Pro cannot be bought online yet, so Suitra collects no payment data today. Stripe is listed among the subprocessors in advance: once paid plans open, it will process payments, and AZINOVE will keep its own invoices and billing records for 10 years (Code de commerce, art. L123-22).

Suitra — Exercising your rights

• Your workspace: an admin downloads everything Suitra stores for it (a JSON file) or deletes it from Account & data, in the menu under your name.
• Your sign-in identity: your name, email address and sign-in methods (password, passkeys, two-factor) are kept by AZINOVE in Suitra's own database. You may belong to several workspaces, so deleting a workspace does not delete them. To get a copy of your identity, correct it or delete it, write to privacy@cleverai.ai.